Refund policy

Return and Refund Policy

Thank you for shopping at Claavi. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we’re here to help.

Returns

We accept returns within 7 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

Please note: Certain items are non-returnable, including:

  • Gift cards

  • Personal care items (for hygiene reasons)

How to Initiate a Return

To start a return, please contact us at hr.claavi@gmail.com with your order number and reason for return. Once your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be processed to your original method of payment within 5–10 business days

  • You will receive an email confirmation once the refund has been issued

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at  hr.claavi@gmail.com  with your order details.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company (it may take some time before your refund is officially posted)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at hr.claavi@gmail.com

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: hr.claavi@gmail.com
Phone, Whatsapp: +92 370 7965696
Store: www.claavi.com